StoryEngine questions are developed based on meetings and/or workshops with project stakeholders. They are then tested and refined. We’ve developed question sets for network research and feedback (example below), grant reporting, organizational learning, and to promote connections and the gathering of insights at events. Tips on developing questions can be found in the “Design” section of the StoryEngine Guide.
Below is an example of the standard question set developed for the Mozilla Foundation. Interviewers are encouraged to go “off script” to explore ideas that emerge during the course of the conversation, or to get clarifications and dig deeper into specifics.
Mozilla Foundation StoryEngine Standard Questions
- Can you tell me a bit about your work? Perhaps starting with a broad overview, and then highlighting specific projects?
- Tell me about a time when you felt a sense of success. Thinking about your work, can you hone in on one specific example — a story or anecdote — where you felt a sense of success? It could be recent, or simply a situation that stands out for you.
- How about an example of a challenge? Especially one that’s persistent or top-of-mind.
- How have you approached addressing this challenge?
- Turning now to the issue of “internet health.” What — for you — is a “healthy internet”?
- What does “working open” mean to you? PROBE: Can you tell me about a time that working open has had an impact for you?
- How did you get involved with Mozilla and what has that been like for you?
- Can you tell me about a time Mozilla had some sort of impact on your life, work, or organization?
- Can you tell me about a time when Mozilla disappointed you? What feedback would you give them to improve?
- If you had access to 10 skilled volunteer collaborators or contributors — what would their skills be, and what would you ask them to do?
- Anything more you want to tell me? Anything you want to ask me?